Return & Refund Policy
Delivery and Return
- All purchases will only be delivered upon full payment and clearance either via bank transfer or credit card payment.
- The shipping fees are calculated according to the weight or volumetric weight whichever is higher. The final shipping and handling cost can be calculated from the Shopping Cart and shipping cost is final.
- Deliveries approximately will be made within 3-7 working days (exclude weekend) from the time of successful order if stock is available. In instances where there are special requests, delivery leadtime will be subject to availability but Perfectmama baby store will keep customers well informed of their status of order.
- To ensure the safety of your goods, we strongly suggest that you open your shipment for inspection at time of delivery before signing for it. If you find the following during inspection
- Damage: You shall refuse to take delivery of the shipment and lodge a complaint with the courier service company (e.g. Poslaju, Citilink) and Perfect Mama Baby Store
- Missing item or wrong items in shipment: when signing for delivery you may list the names, quantity and other information of missing items and lodge a complaint with the courier service company (e.g. Poslaju, Citilink) and Perfect Mama Baby Store immediately after signing for the shipment.
- Return of goods will not be entertained except in cases where goods were damaged during transit. In such case, You shall refuse to take delivery of the shipment and lodge a complaint (refer item 5).
- In the event of a returned product that was not damaged to begin with after inspection by our relevant supplier, shipment fee to re-deliver the item to the said customer will be borne solely by the customer.
- Perfect Mama Baby Store operates on a first come, first served basis in terms of product availability. If an item purchased is out of stock at the time of payment, Perfect Mama Baby Store shall either refund you in the form of Store Credit or Cash (via Online Bank-In) after deducting out applicable discounts if any.
- Product modification is subject to availability and is only changeable if the parcel has not been picked up for shipment. Difference in price will have to be topped up prior to confirmation and shipping. Should there be a refund instead, Perfectmama baby store will either refund you in the form of Store Credit or Cash after deducting out applicable discounts and payment fees. Parcels that have been shipped out can no longer be modified
* Terms and Conditions can be changed by Perfect Mama Baby Store as deemed fit without prior notice.
Please contact us at +6012-7917705 if you have any questions or doubts.